UX & Content Designer

William Joseph Remote (United Kingdom)


3–5 days depending on what works best for you

Remote first, with a London office.

There are no specific qualifications listed for this role. We are more interested in your experience and attitude than where you learned your skills.

Who we are

We are an independent digital and branding studio that enjoys creating solutions which actually work, for the most important organisations in our society. We are a proud B-Corp - meaning we are legally bound to consider the wider implications of our work rather than just generate profit.

Our clients are almost all charities, universities or social enterprises. See more about them here - https://www.williamjoseph.co.uk/work

We’re a small but effective team that collaborates constantly. We can handle complex briefs, because we value everybody’s different skills, perspective and expertise. You can see more about us here - https://www.williamjoseph.co.uk/about

Who we’re looking for

We’re steadily growing our team and eager to bring new voices and perspectives on board. As more and more of our work is being delivered through digital, we need user experience and content design expertise to be a bigger part of the team.

We’re looking for someone who wants to rapidly accelerate their progression. By working on numerous client products that are driving positive change in the world, we hope you’ll grow with us to be a fully formed, socially conscious UX & content professional.

You don't need to be currently delivering UX and content design work in an agency to apply for this role. You might be returning to work, looking to specialise in this area or moving from a freelance or in-house role.

Things you might find yourself doing

  • Designing, planning and conducting research activities with users to better understand what they need from a product or service - this could include preparing surveys, running card sorting and tree testing and carrying out 1 to 1 content testing and contextual interviews
  • Helping clients become more user-centric by working with them to better understand their users and needs
  • Partnering with a client to meet their organisational objectives through user centred digital products and services.
  • Working as part of a cross functional sprint team to define and deliver new products or iterations, based on real user insight.
  • Recruiting user research participants and writing discussion guides and scripts for user testing and contextual interviews
  • Conducting or observing user testing or research sessions in order to identify improvements to products or services
  • Analysing research, synthesising actionable findings and communicating those so that clients can act to improve their user’s experiences
  • Designing content strategies for clients driven by data and user insight
  • Using data and insight to help design and iterate content that is easy to use for people with different literacy levels and access needs.
  • Identifying improvements to people, processes and tools that clients can make to be more effective in their own content capabilities
  • Prototyping user experience solutions for testing or client feedback
  • Developing William Joseph’s user research practice to be more equitable, safe and effective

We want to hear from you if you

  • Want to collaborate in order to create better solutions for people who do good in the world
  • You’ve got an excitement for the new opportunities that digital can provide to our society
  • Believe that content is central to the user experience and that the right words are fundamental to making products and services accessible, useful and useable.
  • Want to progress your career in user experience and content design by getting lots of experience working with many different clients
  • Are passionate about placing users at the heart of digital solutions which affect their lives
  • Want to design with people rather than for them

What our clients say about our work

“William Joseph are the first digital agency I’ve worked with that actually deliver what you need, give the right amount of challenge, and work in partnership with us as an extension of our team.”

“William Joseph have felt more like an extension of our team throughout the process; happy to challenge when needed but always pushing the project forward. We couldn’t be happier with the end result.”

What our team say about working here

“WJ is a very flexible, trusting environment where the emphasis is put on outcomes rather than hours worked in a day. Everyone is lovely and wants to do good work for good causes. We have lots of nice clients and there is room to carve your own path depending on what’s important to you.”

What other benefits you’ll get

  • Training and active support to develop skills and progress within the team
  • Flexible working approach - choose working patterns that suit you
  • Fully remote (with occasional visits to London office)
  • Regular team activities to build relationships and take a break from work
  • Generous maternity policy - 12 weeks at full pay and 27 weeks 25% pay
  • A commitment to Equal Opportunities and Diversity policies within our team

How to apply

We've developed an application process with Collaborative Future, which will ask you to share the following with us:

  1. Examples of two live projects that you have worked on and are proud of. Share why you are proud of them and provide a bullet point list of what you did throughout the project to understand the user's needs and what decisions you made to meet those needs. . 
  2. An example of when you made content clear and understandable for people with different access needs. Provide a bullet point list of what you did.
  3. An example of a project you developed in collaboration with others (it can be the same as the above), and what you felt made that collaboration work well.

If you're interested in the role please apply here. If you have any issues accessing Typeform please get in touch.

We’ll be in touch by 17th December, with interviews taking place in January.

If you would like to find out more then email tessa@collaborativefuture.co.uk.

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