Senior Team Coordinator

GlitchRemote working8 days ago


About Glitch


Glitch is a UK-based charity recognised internationally for working to make the online space safe for all, by raising awareness of online abuse and its impact through an intersectional lens. Glitch campaigns for long-term and systematic change from both tech companies and governments. We champion digital citizenship by delivering a range of resources and workshops on digital citizenship, digital self care and online safety. Glitch was founded in 2017 by Seyi Akiwowo, a former politician and Digital Leader of The Year 2019. 


In three years, Glitch has: 

  1. Launched a report on the impact of Covid-19 on online abuse, The Ripple Effect: Covid-19 and the Epidemic of Online Abuse
  2. Launched a Black Lives Matter Online Too campaign and petition which has led to working with Twitter to support its users on digital self care 
  3. Developed partnerships with influential organisations, such as Amnesty International, The Parliament Project, Change.org, The End the Violence Against Women Coalition and the Antisemitism Trust
  4. Presented at the 38th United Nations Human Rights Council on Online Violence Against Women
  5. Launched our first Fix The Glitch Toolkit - a free downloadable resource outlining how everyone can play their part in ending online gender based violence which has been downloaded by over 1000 people across the world. Also, launched Fix The Glitch Toolkit 2.0 - a free e-resource for Black women, non-binary people and allies 
  6. Delivered bespoke workshops on digital citizenship, self care, safety and self defence to over 4000 people


The Role



We realise that we could miss out on incredible talent joining Glitch because someone might not see themselves in every single one of these criteria below. We know that women of colour are less likely to apply to a role if they don’t meet all criteria; if you think you could be great for this job, but aren’t entirely sure, please apply anyway.


With our ambitious plans taking shape, it’s a very exciting time to join Glitch. You’ll be part of an organisation with national and international acclaim, helping support us in our future developments towards a safe internet for all.  


The Senior Team Coordinator is a key role in supporting the Glitch team in achieving its development goals of 2021-22. This person will play a significant role in establishing Glitch as a sustainable charity. This role would suit someone able to multitask, have attention to details and is highly organised with the ability to manage competing priorities. Glitch is an ambitious charity that is developing and growing. We’re looking for somebody innovative, agile, proactive, extremely strong on processes and systems and open to develop and learn with the organisation. 

The Team Coordinator should have an understanding and passion for intersectional feminist values and be deeply committed to diversity and equality in society. 


Employment type: Fixed term contract 12 months (extension subject to funding)


Salary: £24,000 - £26,000 (£19,200 - £20,800 pro rata, based on a 4-day a week), depending on experience. We're open to discussing flexible arrangements that would give you a work-life balance. Please note Glitch is a 4-day (30 hours) a week organisation.


Location: Remote working


Report to: Director of Operations


Manages: Occasionally manage volunteers


Benefits:.  Our team’s mental health and wellbeing is a top priority. We aim to support creating an environment where everyone can bring their best selves by creating an open culture through regular check-ins, group meditation sessions and complimentary access to the She can. She did. benefits programme, including Vala Health support. You’ll also receive 28 days holiday pro-rata.

With our ambitious plans taking shape, it’s a very exciting time to join Glitch. You’ll be part of an organisation with national and international acclaim, helping support us in our future developments towards a safe internet for all. 


Who You Are


Essential Experience 

  • Proven skills in organisational administration, team coordination, and project support
  • Experience in support the team to deliver towards KPIs and strategic goals
  • Excellent team building skills
  • Outstanding communication skills, online, on the phone and in person
  • Excellent organisational and administrative skills with a systematic approach to work 
  • Experience in taking Board and team meeting notes and producing minutes timely
  • Ability to manage multiple priorities and tasks and keep up-to-date with different schedules and developments
  • Excellent digital skills and comfortable working with new systems and apps
  • Self-motivated, with the ability to work remotely under own initiative
  • Highly adaptable with a willingness to work in a way which is agile and flexible to the needs of the team and the organisation 
  • A commitment to learning, listening and personal development 
  • Previous work experience in small charity or start-up.


Desirable Experience 

  • Knowledge of HR & CRM systems including Beacon, Xero and ASANA
  • Previous experience of working in HR, administration and finance roles.
  • Experience with Canva or other design tools
  • Experience using social media scheduling tools including Buffer
  • Experience in writing content for multimedia platforms 
  • Experience using social media platforms for professional purposes 
  • An strong awareness of current affairs 
  • Proofreading skills


What You’ll Be Doing


Responsibilities 

Day-to-day

  • Managing the central inbox, responding to emails and delegating emails to team members where appropriate
  • Arranging and coordinating team meetings as and when required and take notes of actions using Asana
  • Coordinating team action plans and monthly KPI tracker.
  • Formatting documents and presentations as per Glitch brand guidelines
  • Supporting general administration requirements for the team
  • Maintaining organisation record and databases
  • Proofreading and editing documents and reports


Board Admin

  • Producing and compile Board papers in advance of meetings
  • Scheduling, coordinating and minuting Board meetings, and subcommittee meetings as required
  • Maintaining and updating Trustee information and records
  • Supporting Chair in timetabling of governance meetings 


Supporting Operations Director

  • Designing, developing and implementing a series of systems and processes to support the delivery of both operational and project outcomes
  • Updating and maintaining records on BrightHR and Beacon CRM systems.
  • Working closely with Finance Manager alongside support for specific finance processes including invoicing
  • Coordinating day-to-day HR related processes such as recruitment
  • Coordinating the contracting of freelancers/associates
  • Supporting volunteer coordination.
  • Supporting the organisation to stay legally compliant in line with Data Protection legislation, HMRC, Companies House and Charities Commission.

Supporting Programme Manager

  • Assisting with research and information gathering for grant applications
  • Assisting with coordinating workshop bookings
  • Assisting with collating monitoring, evaluation and learning data
  • Assisting with researching and updating workshops

Supporting Communications Manager

  • Schedule and compile content for social media and Glitch newsletter
  • Monitoring press coverage, identifying opportunities for Glitch to comment on current affairs, and producing a bi-weekly news roundup for the team
  • Carrying out web research to identify potential partnership opportunities 


Our Vision 

Our online space is a safe and inclusive arena for all digital citizens to participate. Our online community is as important as our offline one, which is why people, institutions and businesses need to play their part in creating a safe online world. Everyone should feel confident and equipped to engage in online and offline spaces - particularly those disproportionately affected by discrimination, including women and girls. 


Our Mission

To awaken a generation of digital citizens equipped to create and demand  safe online spaces for all.


Our Values

  • Collaborative: We’re building an active community to help us achieve our goals. We can’t do it alone, we need consensus.
  • Dynamic: The needs of the digital community are constantly evolving.  We have to stay ahead of the curve.
  • Trusted: We’re specialists within our field. We’re a trusted source of information and expertise.
  • Self care: We understand that we have to take care of our own wellbeing first. We prioritise our own wellbeing so we can help others effectively.
  • Brave: As an independent charity we’re not afraid to go against the grain or to challenge institutions, agencies and big business.
  • Empowering: We equip people with the tools to have greater agency over their online usage.
  • Inclusive:  We have a human rights and justice framework for our work. We strongly believe online abuse and effective solutions to systemic issues need to be seen through an intersectional lens.
  • Progressive: While helping to build the future we all deserve, it’s important to have a reflective and reflexive approach to our operations and delivery as a charity.


Our Organisation and Community Culture


Glitch is a rally activist. Yes, we’re a registered charity but we’re also a group of activists who want to get people to rally around online abuse and make the world safe. We want more people to care and prioritise making online spaces safe or all.

Glitch is a thoughtful leader. We are paving the way for digital citizens and inspiring others to join us in this critical mission. Our authority is considered - we don’t make brash comments or hollow promises. Our empathy is what brings people in.

Glitch is a relatable storyteller. We’re part of the online world and we speak and act in a way which is familiar, engaging with our community in an everyday, easy to understand tone. We tell stories, either from our own experiences or those of others (but always with permission), so we can show - not just tell - how important the work we’re doing really is.


How to Apply


Please send your applications to job@fixtheglitch.org with ‘Team Coordinator’’ in the subject line by no later than 11.59pm on 30th May 2021 with:


  1. A CV (no more than 2 pages)
  2. A one-page cover letter outlining how you fit the criteria outlined above
  3. Answers to the 3 short questions below


Please note, late applications will not be accepted and unfortunately, we are unable to answer questions about the role before the interview.


Please only apply if you have the right to work in the UK.


For successful applications, the first round of interviews will take place on 7th June 2021


The second round of interviews with a short  interview task will take place on 9th June 2021


Job Application Questions


  1. What is your understanding of intersectionality and how it could shape team administration for a charity like Glitch?  (250 words)
  2. How did you determine the best way to delegate tasks in your last coordinator job? (200 words)
  3. Provide an experience that demonstrates your ability to take initiative. What were the results? (250 words)


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