Rider Training & Support Lead

DijaLondona month ago

About the Role

We are seeking a Rider Training and Support Lead to own delivery and optimisation of rider training, to ensure we have a world-beating team of delivery riders. You will also lead rider performance management and support activities. In doing so you will play a key role in ensuring that we delight our customers every single time with world-beating delivery speed and experience.


Duties & Responsibilities

  • Own new training processes, assets and resources using a range of delivery methods (e.g. video, simulation), including creation, roll out, monitor and iteration
  • Deliver training activities for our rider team to ensure excellent customer service
  • Support the launch of new dark store locations by training store staff on-the-ground
  • Ensure our rider team adheres to performance standards
  • Handle rider support queries, escalating issues if required


Skills, Qualifications & Experience Required

  • 2+ years of experience managing hourly workers in, for example, a retail or food service store manager or area manager role or a start-up environment
  • Experience defining and delivering new training processes 
  • Clear and confident presentation and and communication skills
  • Enjoy building rider communities and creating positive work environments
  • Organisation skills - experience handling and escalating support issues is a plus
  • A no nonsense attitude - you are not afraid to provide constructive feedback to enforce the highest performance standards
  • You are able to work during some weekends



  • Join one of the fastest scaling and high profile startups in Europe
  • Shape your role and the company
  • Experience a workplace that is entrepreneurial, fast-paced, solution-focused, disciplined, team-oriented and fun 
  • Flexible working to support families and varying needs
  • Competitive compensation package and generous stock options
  • 28 days holiday including bank holidays
  • Pension scheme 
  • Company discount and free goodies  
  • Regular team-wide events
  • Cycle to work scheme (in progress)

Please note that unfortunately we cannot provide visa sponsorship, and to be considered for this role, candidates must be able to provide proof of their eligibility to work in the UK.

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