Project Support Officer

Tech Talent Charter Remote (United Kingdom)

The opportunity

Are you looking to work for a fast-growing, not for profit organisation? Would you like the chance to develop a broad skillset and to work across multiple areas of a start-up? Would you like to be a part of a talented, collaborative, supportive and motivated team? Would like to be part of a movement that is genuinely moving the dial on inclusion and diversity in tech? If this sounds like you, then please read on.

We are recruiting for a Project Support Officer to commence in Jan/early Feb 2022. In this role, you’ll help our team to deliver across a range of projects, by taking on a variety of supporting tasks from all different areas of the business from events to marketing, to data and analysis and internal operations. This is a great opportunity to be involved in all parts of a fast-moving and award-winning start-up. You’ll be taught everything you need to do once you hit the ground, so there will be lots of learning on the job. You don’t need to know how to do everything before you start, but you do need to have some great core competencies such as communication and interpersonal skills, digital skills, organisation skills, positive attitude and ability to learn quickly.

You can be hired either on a permanent or freelance basis and your role will be offered on a fully remote and flexible basis. It will start as a part-time role at 3 days per week but has potential to expand to full-time for the right candidate, if that’s desired.

We welcome candidates from all backgrounds, including candidates who are returning from a career break.

What you will be doing:

Your role of Project Support Officer will be responsible for coordination and administration tasks spanning all areas of the organisation to support strategic objectives to grow and engage our Signatories. You will work closely with the CRM Analyst, Community Manager, Toolkit and Events Manager, COO and CEO.

Your day to day activities:
  • Support the overall team across multiple projects to meet objectives, enabling the TTC to be as effective and efficient as possible.
  • Ensure the organisation’s systems are up to date, by undertaking CRM administration duties.
  • Support the recruitment and onboarding processes for new TTC Signatories (i.e. businesses that are joining the TTC).
  • Creating and scheduling of social media communications
  • Organise and manage the running of our online events
  • Support the rest of the team in the delivery of our 3-day online Festival
  • Track, create, update and report on project plans.
  • Deal with queries from our client base and other businesses we work with.
  • Manage ad hoc requests (e.g. collating data, creating social media assets and posts, email follow ups to external queries).
Essential skills you’ll need to be successful:
  • Highly organised with the ability to manage competing priorities: ability to prioritise tasks with an autonomous approach to your work.
  • Great communication skills. e.g. competent and comfortable dealing with all kinds of people such as senior colleagues, customers and clients and work peers.
  • Problem solver and solutions focussed: can identify and implement new ways of solving problems, taking a positive hands-on and “yes, we can” approach.
  • Flexible, responsive and adaptable.
  • Attention to detail.
  • Strong digital skills (Google docs, sheets and slides, Microsoft Word, PowerPoint & Excel).
  • Learn new skills quickly and respond well to feedback.
  • You must also be legally able to work in the UK and happy to work 100% remotely.
Nice to have but not essential:
  • Experience working within a startup environment.
  • Experience working with a CRM
  • Experience organising and managing the running of online events
  • Experience working with customers/clients.
  • Social media experience
  • Experience in a similar role, working with systems and processes.
  • An interest in inclusion and diversity and/or the not for profit sector

Further information

Role title: Project Support Officer

Time commitment: Part-time (0.6 FTE ie. 3 days per week) and working flexibly and remotely.

Contract type: Permanent

Salary: £28,000 FTE pro rata at 0.6FTE = £16,800.

Start date: We are looking for someone to commence ideally around the end of January 2022. However, if you need a slightly later start date to accommodate your notice period in your current role, we are happy to discuss this with you and be flexible.

About the Tech Talent Charter

The Tech Talent Charter (TTC) is an award-winning, non-profit organisation leading a movement to address inequality in the UK tech sector and drive inclusion and diversity in a practical and uniquely measurable way. Our ultimate goal: that the UK tech sector becomes truly inclusive and a reflection of the society which it represents. We work at scale, addressing the tech ecosystem as a whole to drive change. We have grown from working with 17 UK businesses (who we refer to as our "Signatories") to over 650, in 5 years. We are supported by the Department for Digital, Culture, Media and Sport and we are part of the UK government's digital strategy.

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