Operations Manager

Impact Investing InstituteLondon10M ago


Operations Manager 

Location: Central London (currently Monument) 

Accountable to: Chief Executive 

Salary: £50,000 per annum, plus benefits 

Start date: As soon as possible 

Duration: Permanent   


About the Institute 


More and more people want to use their capital in a way that benefits society and the environment as well as generating a financial return. At the same time, there remain entrenched social challenges in the UK and around the world. The Impact Investing Institute is an independent, non-profit organisation which aims to make capital to work better for people. 


We have a wide, global network across financial services, social enterprises, businesses, government and regulators. In partnership with our dedicated volunteers, we work to get the message out and bring people together through information sharing, events, guidance, research, and specific partnerships and projects - all dedicated to addressing the barriers that prevent more money from having a positive impact on people and planet. 


More information on the Institute can be found on the website: www.impactinvest.org.uk  


The Institute offers a flexible working environment and excellent benefits. This includes a pension with a 10% contribution and 30 days annual leave.  


The role 


The Institute is looking to appoint its first Operations manager to manage and oversee all operational aspects of support for the Institute. The Institute is a friendly small organisation and you will cover finance, HR and general office management responsibilities, as well as supporting the programme of work. This role reports directly to the Chief Executive and you will form part of the executive team, together with the Policy Director.   


In this central role you will touch every aspect of the Institute’s work programme. To succeed you will be a highly efficient administrator, self-starting and able to act independently. The Institute has benefitted from consultancy support in a number of areas to get policies, systems and processes established and you will take these forward and effectively manage them.   


The ideal candidate will have previously worked in a business management role in a small organisation or consultancy and had experience across a range of corporate functions. There is considerable opportunity to help shape this role as the Institute grows and develop skills across a range of different corporate functions.  


Key Responsibilities: 


The Operations Manager will work to support the programme of the Institute and lead on the following responsibilities: 


  • Managing the monthly finance cycle - dealing with all financial transactions: income, expenditure and payroll. This includes raising, authorising and paying invoices and expenses; 
  • Managing expenses for staff and volunteers of the Institute;  
  • Managing the relationship and service delivery with external accountants and auditors (monthly payment schedule, payment runs, management accounts and annual audit);  
  • Defining annual operational and programme budgets for approval, profiling and managing funds to effectively manage cash flow; 
  • Ensuring compliance with the Institute’s financial delegation scheme; 
  • Reporting to the Finance, Audit and Risk Board member on a quarterly basis; 
  • Managing infrastructure and outsourced services to support the Institute (e.g. IT, CRM, accommodation etc.); 
  • Managing the Institute’s office environment; 
  • Managing HR and recruitment processes. e.g. drafting employment contracts, benefits, managing recruitment campaigns, induction and appraisal processes - keeping abreast of the latest developments and drawing on external support when required; 
  • Developing and managing relationships with funders, providing assurance and reporting (as required by any grant or contract); 
  • Leading and supporting grant and funding applications; 
  • Maintaining and updating the Institute’s risk register, working as part of the executive committee to manage and mitigate risks; 
  • Working with the Policy Director to support the operational requirements of the Institute’s Lead Experts; 
  • Coordinating Board papers, drafting and commissioning papers, where necessary; 
  • Supporting the Advisory Council, as required; and 
  • Supporting fundraising activities, as required. 



Person Profile: 


Essential Experience 

  • You must be able to demonstrate credible experience in managing budgets and finances for an organisation or projects in excess of £1 million. 
  • Previous experience in a business management, operations or office management role; 
  • Experience leading an operational support function and taking responsibility for management and delivery; 
  • Experience in managing contracts for outsourced services; and 
  • Developing systems and processes. 

Desirable Experience 

  • Experience of working in a start-up environment and in a small team; 
  • Experience of working with Boards 

Skills, Abilities & Attributes  

  • Understanding of financial processes within a small company; 
  • Financial acumen and attention to detail - ability to build and profile budgets effectively; 
  • Broad understanding of the HR requirements of a small company; 
  • Project management skills; 
  • Contract management skills; 
  • Understanding of risk management;  
  • Discretion and confidentiality; 
  • Use of Xero or other accounting software, 
  • Excellent IT skills, in particular competent in the use of Microsoft Office 365 suite and MS Outlook. 


Impact Investing Institute’s values 


We look for colleagues who are committed to our values: 


  • Inclusiveness – the Institute is a welcoming place for practitioners, the public, volunteers and employees, which recognises and involves the voices of all involved in impact investment. It aims to have a diverse staff, Board and Advisory Council. It supports flexible working practices and, wherever possible, contracts for services from social enterprises.  
  • Independence – the Institute pursues an independent path in all its work, focusing on what is most useful to advance impact investing nationally and internationally, without regard to any one sector in the market. All the Institute’s output is available to other practitioners and the public. 
  • Integrity – the Institute’s staff, volunteers, Board and Advisory Council conduct their work and professional relationships with integrity, kindness and respect. 


Information to candidates and how to apply: 


Please submit a CV and short cover letter (no more than two sides of A4) outlining your suitability for the post.  


Closing date for applications is 9am on Monday 20th January 2020. Please submit your application to jobs@impactinvest.org.uk  


Please note: 


  • If you do not already hold the right to work in the UK and/or require sponsorship in order to continue working here, you should think carefully before applying.  


  • The Impact Investing Institute is committed to a policy of Equal Employment Opportunity and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. 



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