Customer Success Manager

Sideways6 Remote
Locations

Minsk, Belarus

London, Greater London, England, United Kingdom

Minsk, Belarus +1

About us

Sideways 6 exists to change the world for the better by bringing ideas to life. We believe that great ideas can come from anywhere and that giving employees a voice is the secret to business success.

Over 4 million employees from the likes of Sainsbury's, British Airways and Nestlé trust the Sideways 6 approach and we’re on a mission give 50 million people a voice. In 2021, Sideways 6 was named one of the Top 100 Mission-Led Organisations to Work For(read more here) thanks to our people.

We’re really proud of our 5-star reviews on Glassdoor and it’s a testament to the way we treat our employees. They are given lots of responsibility, lots of room to grow and develop and the chance to be part of something pretty special. The ‘Idea Beer’ probably helps too…


The role

“A satisfied customer is the best business strategy of them all”


At Sideways 6 customer success is a critical function in our business. Our Customer Success Managers aren't your traditional customer success profiles. We look for creative, problem solvers with a wide range of skills.

Working with some of the world's leading enterprises, you will play a fundamental role in helping our customers find the best ideas and help bring them to life.


What you’ll do

You will...

  • Own the success of idea campaigns through tailored advice and best practice
  • Be a Sideways 6 platform expert; translate and optimise your customers' workflow within the platform
  • Act as an advocate for your customer; put your customers’ needs at the forefront and work collaboratively across Sideways 6 to deliver solutions
  • Grow and nurture strong relationships
  • Run regular Syncs and Quarterly Business Reviews with your customer where you will:
  • Assess progress against set KPIs and Objectives using detailed analysis and benchmarking
  • Advise on how to further improve key metrics and utilise the Sideways 6 platform to its full potential
  • Build a long-term strategic plan identifying strategic opportunities as well as further campaigns.
  • Proactively find ways to grow the account through stakeholder mapping and outreach to other areas of the business
  • Lead the customer renewal process, driving negotiations and the upsell of products and services
  • Continue building out best practices and processes across the business


What you need

You should have

  • Client-facing experience
  • Experience working with multiple accounts or multiple stakeholders at a time
  • Strong preparation, time-management, and organisational skills
  • Ability to thrive by ‘owning it’ rather than expecting things to be given to you on a plate
  • You’re able to build strong and deep relationships, with an ability to communicate to all stakeholders with confidence and ease
  • Exceptional presentation, written and verbal communication skills, and a creative and open mindset
  • Strong strategic thinker with exceptional analytical and quantitative problem-solving skills, including the ability to interpret data and drawing insightful conclusions
  • Ability to work in a fast-paced, dynamic team environment and effectively multi-task
  • Experience working in a start-up or scale-up environment is ideal


What’s on offer

  • An awesome, open, and vibrant start-up environment
  • We don't clock watch, we trust you and support flexibility
  • Option to have a stake in our growing business
  • We celebrate tenure and offer you an extra day holiday for every year you're with us
  • £600 annual educational budget to use at your discretion
  • Flexible career progression plans
  • Regular social company gatherings
  • An annual whole-company Summer summit in the sun
  • The ability to work from either of our offices (Minsk and London) or fully remotely
  • A fully stocked drinks fridge in the office as well as a great coffee station
  • Dog-friendly office with a range of furry friends (Murphy, Jasper and Sausage)

If you only fulfil 75% of the criteria we encourage you to still apply, we are an equal opportunities employer and are committed to building a diverse culture. We are eager to receive applications from all backgrounds and all applicants will receive consideration without discrimination.

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