Customer Operations Analyst

Customer Operations Analyst - Claro Wealth Limited

Location - London, UK

Salary - Depending on the depth of relevant experience

Work Authorisation - UK Work authorisation required (no visa sponsorship)

Experience - 2+ Year experience in Customer facing role of a digital product (operations or support) or a graduate degree in technology or finance

Background:

The business, founded August 2019, is a London based and product-led fintech with a bold ambition to create a platform that drives a forceful and lasting change in the way society manages money.

Aiming to hit the market with a new product ‘Claro’ in the next few months, Claro is a ‘Digital Financial Coach’ and community that empowers users to make smarter financial decisions every day. With the purpose of helping users develop a smart money mindset to achieve personal ambitions.

In order to achieve the current goals the business is looking to hire 2 people in Customer Operations roles. 

Role Description: 

To deliver amazing customer support we are hiring for 2 enthusiastic and dedicated  “Customer Operations Analysts”.

This is a unique opportunity to influence and get involved in a project from the outset, working with a team of highly talented creative professionals and making a lasting difference in the world of personal finance. 

 

Key Responsibilities:

Your role will be very hands-on, providing excellent customer support and driving business critical operational work to support the business. 

This will include:

• Communicating with customers regarding queries and feedbacks, over channels like Live chat and emails 
• Supporting end to end customer experience model at each touch point to maintain clarity and consistency of the product, services, brand and experience
• Listening to our customers to analyse and respond to trends in their feedback
• Working cross functionally with teams such as Engineering and Marketing to share customer feedback, developing internal and external practices to improve the customer experience

 

Key Skills and Experience:

• Experience - 2+ Year experience in Customer facing role of a digital product (operations or support) or a graduate degree in technology or finance
• Working with data using such tools as Spreadsheet
• Excellent written and spoken English
• Interpersonal skills
• Good analytical and problem solving skills
• Meticulous attention to detail
• Basic understanding of technology and mobile applications
• Knowledge of SQL/Python/R or other coding language is a plus
• Experience with customer support tools like Zendesk, intercom is a plus 

 

What We Offer

• Maximum entrepreneurial freedom to build a market leading product
• Opportunity to significantly influence the project as one of the early stage employees
• Attractive salary and flexibility package based on experience
• Working in one of the best co-working offices based in Central London

 

We welcome applications from everyone no matter your ethnicity, gender, age or sexuality. We are committed to creating a company as diverse and inclusive as possible.

 

Ready to drive a lasting change in the way society perceives finance? We are looking forward to meeting you!

Email in your CV at careers@claro.team