Community Manager - flexible hours, 100% remote and part-time
Are you looking to work for a fast-growing, award-winning not for profit organisation? Would you like to be a part of a talented, collaborative, supportive and motivated team in a start-up environment? Would you like to grow, engage and develop a movement into a collaborative community that will genuinely move the dial on inclusion and diversity in tech? If this sounds like you, then please read on.
We are recruiting for a part-time, remotely-based Community Manager to commence in October 2021 (or as soon afterwards as possible). This is more than a traditional community management role. We’ve grown our community of Signatories quickly, from 17 organisations to 690 in just 5 years. Now, as well as continuing to grow the number of Signatories and connect them to our brand, we want you to connect them to each other, helping us to more fully engage our Signatory membership and to grow them into a collaborative community who share best practice, work together to find solutions and to help drive system-wide change in inclusion and diversity in tech.
Your role of Community Manager will report directly to the COO and be responsible for driving the strategic objectives to grow and engage our Signatories. You will also work with the CEO, CRM Analyst, Project Support Officer, Events Manager and PR Director.
You will work as part of a small, remote team in a start-up environment. Your new role will be offered on a fully remote and flexible basis, offered on a part-time basis (to the equivalent of 3 days per week).
We are actively seeking candidates from diverse backgrounds and welcome candidates who are early on in their career or returning from a career break.
What we are looking for:
Our ideal candidate is creative and resourceful, with the ability to work well across multiple projects simultaneously. You will be a true team player, with a skill for working collaboratively in a remote team environment. You will have a proven ability to deliver consistently to deadlines, and not be afraid to roll up your sleeves and hit the ground running!
You’ll have an affinity for customer engagement and community management and have worked in and around a social or marketing role in helping to build a brand presence online and/or an online community. You’ll have worked in customer engagement and online community roles before and are well versed in developing strong stakeholder engagement or community development. You’ll have excellent communication skills, a strong sense of empathy and passion for people as well as a belief in inclusion and diversity. You’ll have an excellent work ethic and be able to take pleasure and pride from achievements and outcomes you deliver. You’ll welcome working in a fast-moving, purposeful, remote by default, start-up environment.
Your activities and objectives:
- Drive the TTC recruitment activity to continue to grow the number of Signatory organisations.
- Drive engagement and cross organisational learning across the Signatory community by fostering conversations and collaboration.
- Manage the annual Signatory feedback survey and strategic work to improve the experience of Signatories.
- Manage and improve inclusion and diversity knowledge sharing activities including the Signatory Spotlight Campaign.
- Act as the key ‘voice’ of the TTC, responsible for managing day to day conversations with core contacts at over 690 organisations.
- Working with the CEO and COO, define the TTC’s social media strategy and create and manage all digital content.
- Oversee research and collaboration within the Signatory group to feed into other parts of the business, such as toolkit development (Open Playbook, Diversity in Tech Report and Inclusion and Diversity Directory), PR, events and recruitment.
- Curate engagement events and activities for Signatories including hackathons and the TTC ambassador programme.
- Support the curation of the programme for the TTC’s annual Inclusion in Tech Festival.
- Manage other contributors to your areas of responsibility as appropriate.
What You’ll Need To Be Successful
- Experience in launching or running community/customer engagement activities eg. building online communities/forums, managing large customer support operations, audience curation or event management.
- Experience in digital marketing and communication methods: email marketing, social media management, with a good grasp of campaign execution, analytics and reporting and common tools/platforms.
- Flexible and adaptable: unafraid of taking action, able to flex plans to changing needs, comfortable operating in new or ambiguous situations.
- Can think strategically and deliver operationally; action-oriented with energy for rolling up your sleeves and showing initiative; with strong problem-solving skills.
- Able to take a data-led approach to your role with the ability to establish, measure and interpret both quantitative and qualitative data to make decisions and iterate upon ideas.
- Excellent, polished verbal and written communication skills that you adapt to various audiences and situations.
- Focused and nuanced attention to detail in your planning and your results.
- Fantastic interpersonal skills: you are a person who is experienced at rallying people, has an instinct for understanding group dynamics, human and organizational behaviour.
Nice to have but not essential
- Experience working within a start-up
- Experience working in the tech sector
- Experience in B2B environments
- Experience working with a CRM
- Content writing experience e.g. journalistic, PR or content marketing skills.
- Experience in leading online events or facilitate a group discussion
- Interest or experience of inclusion and diversity
Role title: Community Manager
Time commitment: Part-time (0.6 FTE ie. 3 days per week) and working flexibly and remotely.
Contract type: PAYE Employee
Salary: £27,600 (this is £46k FTE pro rata’d to 0.6 part-time - equivalent to 3 days per week) Location & Hours: flexible hours and 100% remote.
Start date: We are looking for someone to commence by November 2021.
About the Tech Talent Charter
The Tech Talent Charter (TTC) is an award-winning, non-profit organisation leading a movement to address inequality in the UK tech sector and drive inclusion and diversity in a practical and uniquely measurable way. Our ultimate goal: that the UK tech sector becomes truly inclusive and a reflection of the society which it represents. We work at scale, addressing the tech ecosystem as a whole to drive change. We have grown from working with 17 UK businesses (who we refer to as our "Signatories") to over 650, in 5 years. We are supported by the Department for Digital, Culture, Media and Sport and we are part of the UK government's digital strategy.
How to apply
To apply, please send us two things:
- Your CV in the format of a Word document.
- A covering letter explaining why you are interested in the position, and highlighting why you would be good at it.
Please note that we will use your cover letter as well as your CV to help us decide whether to invite you for interview, so please ensure everything you send us reflects the quality of work you'd expect to deliver in this role.